HAVING ISSUES WITH PARENT PAY?
PLEASE READ THE FOLLOWING.
Parents should now have their own mobile friendly My Account, with one balance in one account, for all the family – making it easy to budget for school payments, helping to increase uptake for caterers and schools.
Guidance for Parents (and supporting schools)
The main change for parents is the introduction of a Top-up and pay process. Download the My Account guides for parents:
My Account General Guide (payments for meals, trips etc)
Important: To pay for school meals or other items, parents will need to click ‘Pay for items’ after topping-up My Account (please see image below)
Please be assured all meal credit added to the system, prior to the launch of My Account, can still be found in the child’s ‘Dinner money balance’.
The following guidance explains this simple process – please use this to support parents.
ParentPay have also released a guide for help on topping up accounts which you can download here.