ParentPay are making some changes to their website, which will include:

Security update outdated browsers will no longer be supported to make sure parents’ details are secure.

New support area making it easier for parents to access dedicated FAQs and lots of useful tips.

New login area which encourages parents to use a verified email address as a username, helping to reduce ‘forgotten’ login queries from parents.

What will happen and when? will not be available between 4PM and 5PM on Tuesday 09 February, whilst the new website is made live.


It is likely that some parents’ internet browsers will no longer remember their saved ParentPay username and/or password.

If parents cannot remember their login details, they just need to click on the relevant link in the help section on the new login page.

Find out more